1-Year Wrongful Apex Ban - EAC HWID False Positive (EA ID: huaiwumu)
Hello EA ToS Team, Respawn Support, and Community Managers (@EA_David, EA_Mari),
Nearly 1 year has passed since my permanent ban on March 7, 2025, and I've exhausted all 3+ appeals with only automated "case resolved" responses. Penalty History briefly showed revocation months ago, but the in-game EAC ban persists and later reappeared—now it shows "No history" (latest screenshot attached). Hoping for escalation to manual review here.
Account Details:
- EA ID: huaiwumu
- In-game name: 近视且散光
- Steam ID: huaiwumu3
- Linked email: [Removed - SU: Emails cannot be shared on the forums]
- Platform: Steam
My Legit Play: Over 1,444 hours of fair gameplay, purchased every Battle Pass + numerous cosmetics/skins. Clean history, no cheats, hacks, or violations.
Incident (EAC False Positive): Sudden power outage interrupted my session at an internet cafe. Original PC failed to boot after power restoration. Switched to another PC on the same network, logged in via Steam, and was immediately permanently banned upon entering the game. This is a classic HWID-triggered false positive (very common in 2025-2026 reports).
Strong Evidence (screenshots attached; full versions available via DM):
- Steam login records: Prove exact device switch on March 7, all from the same IP/network/location.
- EA account login logs (downloaded via Data Subject Access Request): Confirm HWID/IP change occurred on the same network.
- Current Penalty History screenshot: Shows "No history of violations or appeals" – confirming the EA account is clean.
- 2FA proof: Enabled on EA, Steam (mobile authenticator on iPhone), and QQ email.
- Steam recharge records: Multiple Apex Coins purchases over years + 1,433 hours played, proving long-term legitimate investment.
This case aligns with many recent false positive reversals (e.g., hardware changes, polling rate apps). EAC policy allows appeals for mistaken detections.
Please manually review the March 7, 2025 logs (logins/HWID/pre-ban matches) and lift this ban. I love Apex Legends and simply want to return as a positive, long-time player.
Full evidence available via DM or email. Thank you for your help!
huaiwumu
[Personal information removed - CM]
Hey huaiwumu,
If you've gone through the appeal process already, our Terms of Service team has indeed investigated this situation. When you create an appeal, the ToS team is the one with the tools and records to review a situation and whether a penalty may have been incorrectly applied.
To clarify - the responses you've received are not automated, though they may use templates in some cases to make sure they're providing consistent information to those in similar situations. Those would be sent by the actual Terms of Service member once they've performed the review. If you've had multiple appeals, those have been investigated by different members of the ToS team as well, to make sure a fresh set of eyes takes a look at any additional appeals beyond the first.
There is not an additional or alternate channel to have this escalated or reviewed further, as the team reviewing this would be the same ToS team you're able to reach via an appeal. If they have completed multiple reviews and declined to remove a penalty, I'm afraid that will be final and cannot be changed here or through other channels, sorry.
