1-Year Wrongful Apex Ban - EAC HWID False Positive (EA ID: huaiwumu)

Glad to hear the ToS team was able to take another look and get to the bottom of this huaiwumu​, thanks for the update and welcome back! 

Hey EA_Mako,

Thank you so much for your time, the detailed explanations, and for personally reviewing my case. I truly appreciate that the ToS team investigated it multiple times and ultimately recognized my concerns as valid and justified.

After the email confirmation and seeing "No history" in Penalty History, I was able to log back in and play Apex Legends again. It means the world to me as a player with over 1,444 hours of clean gameplay and investments in every Battle Pass and cosmetics.

Your help and the team's decision have restored my faith in the community. I'll continue playing positively and enjoying the game as before.

Thank you again — you're the reason I can keep enjoying Apex!

Best regards,

Hey EA_Mako,

I really appreciate you taking the time to respond.

I completely understand the process now, and I'm truly sorry for the confusion on my end. As a dedicated Apex player with over 1,444 hours of clean, legit gameplay (every Battle Pass purchased, tons of cosmetics, no cheats or violations ever), it's extremely disappointing and heartbreaking to be stuck in this situation because of what feels like a clear false positive from a simple PC switch at a cafe during a power outage.

I've spent months collecting every piece of evidence I could find—EA DSAR logs showing the same IP with normal sessions (no cheat flags), Penalty History showing "No history," Steam login records matching the switch, full 2FA on all accounts, and proof of long-term purchases—just to prove my innocence as a green, loyal player. Multiple appeals were auto-resolved or templated, and now hearing this is final after all that effort is really disheartening.

I know you've said it's final after multiple reviews, but as someone who's been nothing but positive in the community, I can't help feeling like there's no real way left to show my side. If there's truly no further review possible, could you please confirm this is the absolute end, or is there any last tiny chance for someone to double-check the logs? It would mean a lot to know for sure.

Thank you again for your help and understanding. I still love Apex and just want to come back as a good player.

Still hoping for one last look at the logs – same IP normal, no cheat flags

EA_Mako Thank you so much for the detailed explanation and reviewing my case! I appreciate the multiple investigations by different ToS members.

To confirm: Has my appeal reached a final decision, or is there still a chance for further review of the attached EA logs (same IP normal sessions, no cheat flags)?

Full evidence ready via DM. 1,444h legit player hoping to return.

Thanks again!

Hey huaiwumu​,

If you've gone through the appeal process already, our Terms of Service team has indeed investigated this situation. When you create an appeal, the ToS team is the one with the tools and records to review a situation and whether a penalty may have been incorrectly applied.

To clarify - the responses you've received are not automated, though they may use templates in some cases to make sure they're providing consistent information to those in similar situations. Those would be sent by the actual Terms of Service member once they've performed the review. If you've had multiple appeals, those have been investigated by different members of the ToS team as well, to make sure a fresh set of eyes takes a look at any additional appeals beyond the first.

There is not an additional or alternate channel to have this escalated or reviewed further, as the team reviewing this would be the same ToS team you're able to reach via an appeal. If they have completed multiple reviews and declined to remove a penalty, I'm afraid that will be final and cannot be changed here or through other channels, sorry.

 ToS has logs access (per HERO). Same IP normal activity confirms false positive PC switch. Hoping for review/escalation.

EA_David EA_Mari Thanks!

Midnight9746 Thank you for the update! I understand CMs can't directly handle bans, but hoping one can still escalate to ToS (who has the logs per previous reply).

Attached EA DSAR: same IP normal sessions on March 7 – no cheat flags, clear false positive.

EA_David EA_Mari Appreciate any possible escalation!

Thanks! 

huaiwumu wrote:

EA_David EA_Mari – Please escalate to ToS? 1,444h legit + purchases.

huaiwumu​ They cannot escalate ban related issues as you would need to contact the EA TOS Team yourself.