Forum Discussion

VRChatCybersegs's avatar
VRChatCybersegs
3 years ago
Solved

4000 hours, 4 heirlooms lost, Banned for Hateful Conduct, permanent?

Hey, I got my third ban. Is it permanent? Every single reply to my three appeals has ignored the question where I'm asking whether the ban is permanent or not, so I can only assume it's not a real pe...
  • EA_Darko's avatar
    EA_Darko
    3 years ago

    You will need to speak to our Terms of Service team @VRChatCybersegs 

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 years ago

You will need to speak to our Terms of Service team @VRChatCybersegs 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

VRChatCybersegs's avatar
VRChatCybersegs
3 years ago
@EA_Darko
I already did and this was the response:

"Hello,

We received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision.

Please do not expect further responses on this matter.

Thank you,
EA Terms of Service"
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    If our TOS team, after multiple investigations can find not evidence to overturn your ban @VRChatCybersegs then there is nothing we can do to change this.

    Darko

    • VRChatCybersegs's avatar
      VRChatCybersegs
      3 years ago
      @EA_Darko Anyone looking into this could answer my two questions if they were human:
      Is the ban permanent and is it possible to be permanently muted instead of banned if the reason behind my bans is text chat?
      • VRChatCybersegs's avatar
        VRChatCybersegs
        3 years ago

        Reply to my fourth appeal was identical to my third which I posted earlier, none of the questions were answered