50 Apex packs lost.

Hey MV4Si​,

Sorry for the concern with any packs that seem to have gone missing here. Just to clarify, you said you opened the packs, received an error, joined a game, and got 50 packs after finishing the game? 

I'm a bit uncertain here as you said both that you opened the packs and that you got the packs after opening them, but didn't get anything. If you received an error when initially trying to open the packs just before joining a game, it's possible the packs were just returned if they couldn't be opened at the time. 

It may be worth signing out of the game and relaunching it, then repairing your game installation if needed. From what I can see here, you still have a number of packs on the account and have not opened any recently without receiving something from them, though there weren't anywhere near 50 packs opened today. If you relaunch your game and appear to be missing something, it'd be best to contact support directly so they can take a look at the contents of the pack(s) that were opened.

No. I didn't enter the game while opening the packages. I opened 50 packs a few seconds later I got a “server error” message. I waited a while for it to fix itself, but it didn't. So I joined a game hoping it would fix itself. After the game ended, I returned to the main menu. My 50 packages were gone, but I didn't receive anything.

EA_Mako​ My problem still hasn't been resolved. There's been no response. If everyone is experiencing this problem, we'll wait a while for it to be fixed. But if it's only me having this problem, it shouldn't take this long. 

I'll say it again. I didn't join any games while unpacking the files. After getting the error, I joined a game hoping it would fix itself. I restarted the game both through EA and Steam, but nothing changed.

Hey MV4Si​,

Sorry you haven't heard back yet. You can keep an eye on your case history here for when support does respond, as they'll be the ones that need to take a look at missing content.

Thanks for the patience in the meantime.

Same thing just happened to me. Did you get a solution? Boosted 50 packs and then opened and the game froze and said there was a server error. Exited to main menu, reopened game, and 50 packs were gone with no new items in my inventory 

xDrHenry​   The problem is still ongoing. No response from EA yet. I keep getting blank emails.

Hey folks,

Sorry for the concern this is still causing with the boosted packs.

To clarify, in the situations where we're seeing this occur the items are delivered to your collection immediately once the packs are opened. Unfortunately however, the server error prevents the notifications from appearing to mark which items are new to your collection.

We've raised that aspect with the team, but currently aside from checking through the collection manually to see what's new, reaching out to the support team to see what visibility they can share into specific pack items would be the best bet.

EA_Mako​  The new season started a week ago. I opened the game several times without any issues. I decided to open 50 Apex Packs and boosted them with 75,000 Legend Tokens. I opened the packs, and a few seconds later, I got a "server error" message. I waited, but it didn't work. Then I joined a match, finished it, and I didn't receive the rewards for opening the 50 packs, nor the 50 Apex Packs. Please help.

“Guys, as far as I understand, EA won't help us. They're saying: You opened the packs,  "even if you got server error", the items were given to you. But since you didn't receive a red notification, you think the items weren't given to you, but in fact, the items were delivered to you. They're saying you're just not aware of it.”

I've been playing this game since the year it was released. I log in every day and play regularly. I know exactly what I have and what I don't have. When you open 50 boosted packs, you know very well that something worthwhile comes out.

Is this the value you give to a player who's been with you for all these years?

I 100% agree. Really upset with the way this is being handled. I know for a fact there were not new items in my inventory