UA states that you may get warned.
They are allowed to instantly terminate your license once you've violated their agreement, legally, this seems correct. (IANAL)
I can pretty much already say that these forums won't be a help to you, these are community-ran forums which means that account issues are 100% not dealt with here.
Now of course I can't check your account for what you've done, so personally I can't really say whether or not this ban was justified.
I've heard some cases of users that had gotten banned, only after a lot of appeals did they get reviewed and unbanned.
I personally do not endorse sending a lot of appeals to the team as it would just fill up their system.
Of course, what you want to do with that information is up to you, though I am not responsible if you decide to send a lot of tickets to EA.
Usually when the ToS team decides to uphold your punishment, it's typically a permanent decision.
Hi there, thanks for reaching out to me about my current situation. From the first time I saw that I have gotten banned, I sent out an appeal, and not a few minutes later, they rejected it without any explanation nor statement on why. They just tell me not to reply back to them. I feel like I am being brushed off. If it is justified how about giving me an explanation or letting me talk to a real person? Botted responses are getting me nowhere. Provide me a phone number maybe, or Live chat. This whole email back and forth thing is completely useless because it's full of bots.
Honestly, their filters have been kind of whacky recently IMO.
I don't think I really agree with EA for what they are doing right now, I'm sure this could be improved.
Again, I don't think there's much you can do.
Though some users have reported that sending multiple tickets or contacting them via their socials (e.c Twitter) has gotten them unbanned as their ban was falsely given out.
Can't vouch for them, nor do I endorse this behaviour, though again, you can do what you want with that information.
There are phone numbers and live chats, though I don't think they are used for managing user data as typically that's handled by the ToS team.
(Of which the ToS team might not really work via Phone or Live chat)
Honestly, this might become quite the bumpy ride for you.
I do hope you can have your issue resolved with them, I know it can be hard.
