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My main accounts login credentials have expired and I don’t have the old email anymore so I can’t do a password reset and I’m wondering if there’s something I can do to get the account back

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My main accounts login credentials have expired and I don’t have the old email anymore so I can’t do a password reset and I’m wondering if there’s something I can do to get the account back

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How would I get my account back if I don’t have the old email?","moderationData":{"__ref":"ModerationData:moderation_data:5660041"},"body":"

Hey @Din0nuggets69420!

\n\n

If you no longer have access to the email registered to an account, you'll need to get in touch with our support team directly.

\n\n

They can work with you to verify some additional information about the account, and after that point would be able to update the login email to one that you're able to access.

\n\n

You can find more information on how to reach support over at the EA Help website to get started!

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Hey @Din0nuggets69420!

\n\n

If you no longer have access to the email registered to an account, you'll need to get in touch with our support team directly.

\n\n

They can work with you to verify some additional information about the account, and after that point would be able to update the login email to one that you're able to access.

\n\n

You can find more information on how to reach support over at the EA Help website to get started!

So I can login to my Xbox account just fine but can’t login to apex legends due to my EA account credentials being expired.

now I’ve tried time and time again to verify myself as the original owner or whatever. I’ve been trying for a little over 9 months since mid December of 2022. I'm allowed to do the “tap to sign in” button on their website, using my Xbox profile, and I login but then it blocks me saying credentials expired.

\n\n

Also when I put in the actual email and password it doesn’t even let me anywhere, it immediately locks me out and sends another password reset to the email I no longer have access too.

I should be allowed to guess my password a few timesbefore it’s forcefully reset. Obviously it was doing it’s job and not letting anyone sign into my account. So why would you go and reset the password. You should have checked to see if the account was being active on any games or anything. All because I didn’t go to EA.com and sign into my profile there, EA reset my password without warning. And literally I remember clearly playing the morning of pretty early, running errands that same day, then coming home to my account being locked.

\n\n

I think the worst part of it all, is when Sagar from EA help told me that he successfully verified me as the owner of the account and was taking me thru the reset steps and near the end he changed up and said we had to reverify bc of his screw up. That was almost 2 months ago now.

I have attached a picture to confirm that I have bought a EA game and I still own it(TitanFall 2) . But when I’ve tried to verify myself using said game and all the info I thought was correct to verify me, I was told no multiple times. Yes it may not be the order billing/shipping info I’m getting wrong but it doesn’t matter bc no matter what i do they won’t tell me what’s wrong or correct. (I understand for user saftey/privacy, but for the love of god show a man some love bro 😭)

I have attached a screenshot of mine and sagars conversation, Both the part where he confirms my identity and then after when he changes his mind saying he can’t. He doesn’t even take responsibility saying if it was his fault or not, leaving me wondering if the info I gave was wrong all along or not. He just kept saying sorry, I understand the embarrassment and guilt he felt but bro, that’s my account with over $2.5k on it 😭.

I think EA shouldn’t go around resetting login credentials as they please. Maybe that person is just taking a long break, so your gonna punish him for not playing your game?? Or someone like me, played apex almost everyday I could for a long time. It was my main game, still is. But there was no reason to and reset my login, you should’ve sent out a memo or something. I can’t imagine how many people feel my pain but I hope it’s not too many because this is ridiculous.

im honestly turned away from all EA games now because I can’t just hop on my main profile and go play some battlefield to blow off steam or jus jump into a round of apex and take some dubs. EA was a heavy part of my gaming, it with the way my situation is going and has gone so far. I wouldn’t be surprised if I rarely ever picked up another EA game, that’s the first thing I have to look for right now. Is whether or not a game is made by EA or another company. If it’s made by EA, I can’t bother installing it because I can’t login it won’t let me. So what’s the point in playing any EA game if I have to switch accounts every time. And I’m not gonna play with two accounts forever I shouldn’t have to.

\n\n

I also bought PvZ battle for neighborville and they tell me I’m not giving correct info when I send anything in, idk [CM edit: don't use swear words] I did wrong on my account but there’s gotta be another way into that account. Unlock my password so I can’t enter it something man pleaseeeeeee 😭

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\n\n

Good luck with this, I tried for hours on the phone with a representative and was told that my information was not valid even though I have all the games I’ve linked to this account. Support was not very helpful.

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