account banned for no reason
on November 16th I was mid game with a friend and all of a sudden I got banned, I thought i t was a minor kick but it turned out to be banned. I've got over 1000 hours on a game, I've spent a good am...
Forum Discussion
Unfortunately the EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans or having been hacked, only the TOS team can help you.
All the available information relating to your ban would have been communicated to you via the email associated with your EA account.
You can also check out your ban history here, but please note not all bans may appear here:
https://help.ea.com/en/my-ban-history/
If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
There is also this EA guide on bans and suspensions :
https://help.ea.com/en/help/account/electronic-arts-account-suspension-policy/#:~:text=A%20suspension%20is%20when%20we,a%20certain%20period%20of%20time.
It is my understanding that you can appeal a ban a number of times, up to 3.
If you feel you have been hacked, the only thing you can do is follow the steps in this article:
https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/
FYI it might be as good idea to immediately turn on 2 factor authentication on your account, if you get your account back, and change your EA and account associated email password.
https://help.ea.com/en/help/account/ea-login-verification-information/
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- EA_Blueberry7 years ago
Community Manager
