Forum Discussion

majestyye's avatar
majestyye
4 years ago
Solved

Account disabled for stored value

We received this letter on July 8 and we have received notification from your bank or payment provider of a refund or reversal of the payment on your EA account. As a result, we have cancelled any ac...
  • EA_Mako's avatar
    EA_Mako
    4 years ago

    Hey @majestyye,

    I'm afraid we are unable to review or change any account actions on the forums. For this you will need to speak with the Terms of Service team again, as they're the only team able to review this further.

    I have edited out the website link as well, please keep in mind that we are generally unable to assist with purchases from unauthorized retailers. You can find a bit more information about that on this page. 

    Aside from that you will need to reach back out to the ToS team if you'd like to have this looked into again. If they've declined to remove a ban, that is not something we'll be able to change via the forums either, sorry.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @majestyye,

I'm afraid we are unable to review or change any account actions on the forums. For this you will need to speak with the Terms of Service team again, as they're the only team able to review this further.

I have edited out the website link as well, please keep in mind that we are generally unable to assist with purchases from unauthorized retailers. You can find a bit more information about that on this page. 

Aside from that you will need to reach back out to the ToS team if you'd like to have this looked into again. If they've declined to remove a ban, that is not something we'll be able to change via the forums either, sorry.

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