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LilS0ul69's avatar
LilS0ul69
Rising Newcomer
5 months ago

Account hacked then banned, I can still access it but the email was changed.

Hello I haven`t played the game for 2 years and when I tried to access it through my PlayStation account it said that my account was banned. I managed to log into it but my email address was change...
playstation
LilS0ul69's avatar
LilS0ul69
Rising Newcomer
5 months ago

When I start a case it says that the case was received, but when I go to ''My Cases" tab there is nothing.

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
5 months ago

In this case, please try setting up a new EA account and contacting EA Help Support from this new account. You can then let them know about the problem creating cases from your main account and explain that you're trying to recover that account. 

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