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Tenmist258's avatar
Tenmist258
6 years ago

Account invalid or ineligible

So for a couple weeks now I have been unable to play apex because it says my account is invalid. Yet I am able to play every other EA game I’ve downloaded. I try opening my EA access app and it won’t load either. When I try signing into the EA website with the Xbox account linked to EA it says my account is ineligible. Your live chat is useless. You need to have a call center or help line or something. For you being this big of a company and having the worst support system says something about how much you care about your gamers. 

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi there, @Tenmist258.

    I'm very sorry for all the frustration with this. Our support is limited at the moment due to the ongoing pandemic, but you should still be able to get help with this. Are you absolutely sure you're using the right email address of your EA account? That's one of the main reasons this happens. It could be a different email than the one your PSN ID/Xbox gamertag is on. Something else you can do is change the password on your account at www.origin.com. Another reason this happens is if you've tried to log in too many times. That will lock you out for about 90 minutes.

    If none of this helps, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!