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LiwexX's avatar
LiwexX
12 months ago
Solved

Account Progress Lost on Apex Legends (Steam)

Hello,

I logged into my Apex Legends account on Steam this past Saturday after not playing for a long time (since around October of last year). To my surprise, my account was completely reset, and I lost all my progress, including:

  • My level
  • My stats
  • All my in-game currencies
  • My unlocked Legends
  • My skins

After some research, I learned there was a patch in April that caused a rollback for many accounts, resulting in lost progress. Could this issue be related to that patch?

I want to clarify that my Steam account has always been linked to the same EA account, and I have never unlinked it at any point.

I’ve been playing for a long time, and this is very upsetting. I’m certain I logged in with the correct account.

Could someone please help me or guide me on how to recover my progress? I’d greatly appreciate any advice.

Thanks in advance!

  • EA_cuervo's avatar
    EA_cuervo
    12 months ago

    Hi @LiwexX,

    I'm sorry to hear you've lost your progress. I will send you a DM here on AHQ with some further instructions. Please check your inbox by clicking on your profile in the top right of this page. 


19 Replies

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  • RayseJMS's avatar
    RayseJMS
    Newcomer
    6 months ago

    Hello! I have a similar situation, I just logged in and my account has been reset to lvl 1. could you provide some help

  • AmortiiTR's avatar
    AmortiiTR
    Seasoned Newcomer
    4 months ago

    please help me my account is missing ı have 1.400 hour play time heirloom and many legendeary skins 

    At first it said there was no such email address, then I logged in with a different email address and it was an empty account, then I changed the email and connected it with Steam and my main account disappeared.

  • AmortiiTR's avatar
    AmortiiTR
    Seasoned Newcomer
    4 months ago

    My account is completely lost and I can no longer access it because I think I accidentally changed the email address of an empty account to the email address of my main account. What can I do?

  • Zipiern's avatar
    Zipiern
    Newcomer
    4 months ago

    Dear Enginer
    i had same proble

    I used to play APEX on Xbox, but for some reason, I decided to switch to PC. However, when I tried to select my cloud save, something seems to have gone wrong. I can’t continue playing with my original progress, and I’m not even able to start the game.