Account rest after cross progression released
I NEED HELP ASAP.
My data got removed when Iogged into my account recently. When I heard about cross progression I wanted to check if I could link my accounts as I haven't play in 6 months, but for some reason when I went to play all my data from my Xbox was gone. The account, money and time I dedicated previously was gone. PLEASE HELP EA
Hey @fussyowl,
Have you recently had to link your Xbox account back to an EA account? Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
It sounds like that may be what happened in this case, if you're no longer seeing the progress you previously had while on Xbox. In that situation you would need to re-link the Xbox to its original EA account to try recovering access to that data.
We have some additional information about this particular situation in our blog and guides below, but if you have any issues re-linking your accounts please reach back out to support so they can help get your platform account back to its original EA account.
