Forum Discussion

Codename128's avatar
2 years ago
Solved

Account stolen

I haven't logged into my account for about 3 months. On June 20th, I logged into my account using Steam. When the game started, it prompted me to bind an EA account in order to enter the game. When I followed the prompts to bind my previous EA account and enter the game, I found that it had been completely reset to level 1. I have lost all in-game content I have played and purchased in the past few years! Before this issue, I did not cancel any account links at all. Later, I logged into my EA platform, logged into my account, and entered the game. I found that it had also become level 1. I suspect that my account has been maliciously stolen. Please help me recover it

  • Hey @Codename128 Please get in touch with our support team if you notice anything suspicious on your EA account. They will assist you further by providing additional information and investigating the matter. To get in touch with support, you can follow these steps:  

      

    1. Visit https://help.ea.com/en/help-home/   
    2. Pick the game or the EA app from the product list   
    3. Choose the topic "I need help with my hacked account".    

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @Codename128 Please get in touch with our support team if you notice anything suspicious on your EA account. They will assist you further by providing additional information and investigating the matter. To get in touch with support, you can follow these steps:  

      

    1. Visit https://help.ea.com/en/help-home/   
    2. Pick the game or the EA app from the product list   
    3. Choose the topic "I need help with my hacked account".