Account Unbanned but Still Banned In-Game - Technical Issue?

Hello everyone,

My Apex Legends account, was recently unbanned after a successful appeal. I have received official confirmation from EA support that the ban has been lifted, and I have a case number for reference.

Despite this, my account is still showing as banned in-game, and I am unable to play. It seems there may be a desynchronization or a technical error preventing the account status from updating correctly.

Has anyone else experienced a similar issue? If a Community Manager or moderator sees this, could you please help investigate and push the resolution forward?

Any assistance would be greatly appreciated.

Thank you,