Account was hacked. Been reaching out to support for 4 months now. No response.
My account for apex legends was hacked by a Chinese steam user back in january. They linked there steam account to my ea account and cheated on apex and got my account banned, I only noticed around March as I was on a break from apex.
The kicker is I don't play apex on pc so I never noticed. I only play on ps5.
I've been reaching out to ea MULTIPLE TIMES since then. Managed to get into my ea account with my ps login and 2FA. Blocked the email that was set up and changed it since then.
I have set up MULTIPLE cases with EA support about ban appeals, Hacker Support and even went on live chat a few times with wait times estimated at 300minutes. I have tried everything!!! I can't get EA to contact me to fix it!!
EA SUPPORT PLEASE CONTACT ME TO FIX THIS SO I CAN FINALLY PLAY APEX ON MY OWN ACCOUNT. THIS CUSTOMER SUPPORT IS GARBAGE, NO WAY TO CONTACT YOU AND ALL THE POSSIBLE WAYS HAVE ABSOLUTELY NO RESPONSE!!!