Apex account was banned for no reason.
Both the xbox and origin versions use the same ID.
After playing on Xbox and trying to play the PC version for the first time in a few years the next day, a message saying “Client Ban” pops up and I can’t log in.
There is nothing written in My Van History, and I inquired by email, but when I go to My Case, no ticket is created. Should I only play on the xbox?
Community ManagerYou will need to speak to our Terms of Service team @muzicque.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
Darko
Wow is not only me. I got ban 2/3 days ago for "cheating". But I never cheat in Apex Legends. I use same programs over year Outplayed for record and ROCCAT Swarm mouse app. I did not install new programs. My last 6 ranked games I died like a total noob and boom "Error reason ban". Even my ban is not visible in my ban history webpage and I cant play Apex "You currently have no Ban/Suspension History to display.". Always same "Error" ban when I try to joining the game. After chat with "EA support team" they escalate my case and I waited for "Respown team" answer. And I got answer today "We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account." are you kidding me I am solo d2 player. How I stupid need to be for using cheats on main account with apex yellow coins (almost 2k), all legends unlocked and died like a noob. I am so sad and mad now for Apex Team. Getting ban for cheating without having one.
My ban history webpage:
https://help.ea.com/en/my-ban-history/
My Last die video:
https://www.youtube.com/watch?v=d3PhJBePNjE
My reddit with apex videos, you can judge if I cheat or not:
https://www.reddit.com/user/Recent_Illustrator41
Help someone please!
I feel you and the same thing has happened to me 1 week ago. After 6000 hours and spending $3k+, I was banned and I don’t know why. I’ve accepted my bogus ban, but just disappointed with the amount of money and time spent in this game and to be perm banned with no specific reason. While I accept the ban I will continue reaching out to them to see why I was banned and informing others of what’s possible to mitigate their losses.
Likewise, after some time I guess another advisor reviewed it and lifted ban. So I have had my account back for about 6 months now.
Completely understand... I got banned, I presume, because EAC tagged my nextgen XDR antivirus (sentinelOne) which I was testing for my cysec job at the time. Only info I got was in mail, that I was banned for exploits, or cheating. Not a word more specific. I didn't cheat in any way, and I got it recorded via outplayed.
I wrote 4 apeals and all were rejected, 3 of which with a template answer of "we wont reverse our decision". 1 month prior to this perma ban I got banned and unbanned and they told me everything was fine, just some weird activity on account. Even tough I mentioned EAC acting weirdly and that it might be my AV clashing on kernel level... No way to escalate this issue to L2 support.
I'm a working student that doesn't have much time or money, still loved playing apex and buying cosmetics with the few money that I got left over at the end of the month...
EA doesn't care 1 bit and can't even answer to me like I'm a human.
I don't have it in me to start from scratch when I had grinded for ~700hrs and had everything at the time of my ban (January 2021).
Thanks for nothing EA support.
It was maybe a month or 2. I didn't even know it was unbanned until one day, I was randomly checking my email.
I hope they unban my account to someday. I’ve accepted it but I’m still gonna fight to get it back. Only thing I can do is post here and hope that someone sees it and lifts it because I can no longer dispute the case. It hurts loosing thousands of dollars. Created a new account and was playing on that for a while but it’s not the same. I’m not gonna play until I get my skins and heirlooms back that I worked hard for. Trying to stay hopeful that one day I’ll get it back.
