Apex case update

Smellbag0_0​ 
That could depend on whether that account was active or had any of the original platforms linked when all accounts were converted to Cross Progression back in 2023. 

Feel free to DM me the account name (not email) and I'm happy to check to see whether that may be an earlier account. If it is the correct account, re-linking would be the only option to try recovering access to that content, but there are some situations where that may be permanently lost with the original unlink.

ok i have found an account from 2016 that was my brothers however i logged onto apex and there is 0 progress on it that is the only other account i can think of so heres my question. does there being no apex progress on this account show that it isnt the correct one or if it is the correct one will linking my psn to that account fix the issue ?

Hey Smellbag0_0​,

Just looking over the recent case, I wouldn't expect to hear anything different than what we've already covered extensively.

The only thing that can help your situation at this point is to locate your old EA account.

As we'd also discussed in your previous thread, I do understand you updated the email on this account to yours, as it was previously using another email. I also understand you're still seeing a few things from the PlayStation account here now, and that you've been playing on PlayStation since 2019.

None of these things are an issue, however. Updating an email on an EA account does not change the account itself. Seeing a few items here from your old PlayStation account is absolutely normal as well, and we can both agree you had played on that PlayStation account before 2023.

What is also true is the fact that this EA account was not created until 2023, and your PlayStation account was linked to a different EA account in the past. This is the sole factor causing the problem for you here. There are two different EA accounts being used, and the progress you're missing is on the old EA account.

The only way to clear this up is to re-link your PlayStation back to the old EA account. This is not a bug with the system or account, it's purely an issue of the PlayStation account being linked to the wrong EA account.

thanks for the reply.

so i did as you said and went to the case and asked for an update just for them to say 'ah i see your issue has been passed to the team so i cannot help you with your issue' and also still no update via email or in game or anything at all absolute radio silence. this is the second case i opened about this issue the first one being about 4-5 weeks ago now and in the case of the first one its the same. radio silence.

all i want is an update weither that be were looking into it, im in queue to have my issue looked at or if they couldnt find a solution.