3 years ago
Apex Coins missing after 24hours.
This has happened twice. I have bought 1000 apex coins and it has been 24 hours. I have been trying to contact EA help via Twitter, no response. Tried to contact via contacting EA through the website...
- 3 years agoHey @CheeseyMayhem,
Unfortunately this isn't something we can help with, but you should be able to reach out to live support via the following link:
https://help.ea.com/en/contact-us/
Try selecting different problem categories after you've chosen your product and platform. "Manage my account" -> "Hacked account" gives me the option fairly consistently to start a chat, just explain that it's really about missing Apex coins.
I'll share this with you just in case as well, to make sure that you have the right proof of purchase:
https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/