Forum Discussion

4 years ago

Apex crashes on startup after last update

Hello,

I am using the Xbox Series X. When pressing A to continue after splash screen, Apex crashes, closes and then boots me back to main xbox home screen. This only started to happen on update 3/29/22. I have been to Xbox and EA support and have not received any resolution. Here is everything I have tried;

Uninstall and reinstall

Deleted and Cleared Cache

Hard reset console

Reset MAC ALT address

Any advice and solutions would be welcome. Thanks for any help.

19 Replies

BostonGators
4 years ago
Oops, I only have 1 drive attached and nothing is downloading or updating
EA_Aljo
Community Manager
4 years ago
@BostonGators

Can you try switching to a mobile hotspot to see if that works? This is just as a test and not meant to be permanent.
BostonGators
4 years ago
Hello. I tried running the xbox via wifi, (it was wired before) and unfortunately I had the same result. Apex games still closes and dump you back to main xbox screen.
EA_Aljo
Community Manager
4 years ago
@BostonGators

Can you try a mobile hotspot instead? I'm trying to bypass your normal connection and see if it works on a different one.
BostonGators
4 years ago
Okay I was able to set up a hotspot with my cell phone and got same problem.
EA_Aljo
Community Manager
4 years ago
@BostonGators

Thanks for trying that. Would you mind performing a console reset to see if that helps?
BostonGators
4 years ago
Performed a console reset and the problem still persists. Thinking it might have something to do with Video settings. Once Apex became optimized for X|S is when the problems occurred. I have a Xbox Series X - Video is set to 4k, TV: Vizio M60-C3
EA_Aljo
Community Manager
4 years ago
@BostonGators

Are you using the HDMI cable that your Series X came with?
slynginkane
Seasoned Newcomer
2 years ago
Did you guys ever figure it out? I’m also having the same problem.