Forum Discussion
EA_Salmon
Community Manager
3 days agoHi GP3Z,
First and foremost, thank you for what is one of the most thorough, professional, and helpful bug reports we could ask for. The level of detail you have provided, and the extensive troubleshooting you have already completed, are immensely valuable to our team.
Could you please gather and provide the following files?
- Your DxDiag report
A DxDiag only collects basic hardware information and app crash logs, so it is entirely safe and secure to upload directly to our public forum.
- Instructions to generate:
How to diagnose game issues on your PC using DxDiag
Simply click the "Choose File" attachment option at the bottom of your reply box and upload your saved DxDiag.txt file.
- The Crash Dump (.dmp) file
- You can typically find Apex Legends crash files by typing %USERPROFILE%\Saved Games\Respawn\Apex\Crashpad\db into your Windows search bar or file explorer. Look for the most recent .dmp files there.
Thank you again for your incredible assistance and dedication to helping us track this down!