Forum Discussion

6 years ago

Apex Legends - constant lagging

Hi, I'm experiencing lagging in every single game of Apex Legends that I play. It doesn’t matter what time of day, although it appears to be even worse in the evening. It even lags when I’m not even...

EA_Aljo

Community Manager

5 years ago

@spauldo11

What system are you playing on?

Jad-SZN

5 years ago

@EA_Aljo

I actually have a similar situation to that guy. Since the Genesis update in season 9 on PC (wired connection), i've been lagging constantly which also ties in with the FPS drops; just super choppy/micro-stuttering. I don't have high CPU usage like the others though.

I generally have 2-4% packet loss on all the EU servers (all the other regions are generally ok but I am in the UK so I can't play on them). Before the update I didn't have any packet loss.

Furthermore, before this update, I had around 20-30 ping on most EU servers but now it is anywhere between 40-70 and it will fluctuate like crazy, making the experience awful.

And like the others, I don't have issues on any other games such as packet loss, high/fluctuating ping, and stuttering/FPS drops.

EA_Aljo
Community Manager
5 years ago
@Jad-SZN

Thanks for all those details. Have you performed any troubleshooting yet? If so, what steps did you take? Also, it would be good to get a UO Trace from you. The instructions are here. Please get me a screenshot of the results. Thanks!
Jad-SZN
5 years ago
@EA_Aljo
Thanks. I've attached the UO trace.
As for troubleshooting i've followed https://answers.ea.com/t5/Technical-Issues/Zeel-s-in-depth-Troubleshooting-Guide/m-p/8306647#M72353 to no avail. As for the "connection issues" section, I've done everything apart from a VPN, messing with ports, and changing DNS as I do not encounter issues in other games.
EA_Aljo
Community Manager
5 years ago
@Jad-SZN

I'm not seeing any issues. You've got some high pings, but that's due to distance since you're hitting a test server in the US. The connection to your router looks ok, but it's a bit high for being wired. Not enough to cause lag or disconnects though. Does your router support QoS (Quality of Service)? If so, try enabling it. Also, check your router for a firmware update.
Jad-SZN
5 years ago
@EA_Aljo
Thanks for taking a look at that.
And it looks like my router doesn't support QoS after looking online, plus it is up to date.
EA_Aljo
Community Manager
5 years ago
@Jad-SZN

QoS is something you see on more recent routers. Especially ones intended for gaming. As far as this issue goes, we're investigating connection issues so hopefully, if there's an issue found, that takes care of it. Otherwise, I think you've done about everything I can suggest. You're also welcome to contact an advisor to see if they have anything else to suggest. You can try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!