Apex Legends Cross Progression Prompt Came but I got zero items from my xbox acc

Hey @mcJackerr 

First, can we confirm some information, 

- Which platforms do you play on?

- Did you play on them prior to Oct 26th?

- Do you have progress from any account that was merged?

Thanks!

@EA_Illium 

-I play on PC steam currently. When I played through season 1-5 I played on Xbox.

-I played on PC prior to October 26th i have almost 1k hours on steam alone. and more on origin. I played on Xbox mentioned above years ago when game was first released.

-I didn't gain any progress from Xbox at all. My PC stats are still on my account, however none of my Xbox season 1-5 battle pass skins or heirlooms etc. got added to my PC account. 

I've got the same problem. I got the Cross Progression prompt just a few minutes ago and I was shocked because I had a ton of gold skins. I only got a small handful of my original cosmetics

Hi @mcJackerr 

Thanks for the information, based on what you've described, did you by chance unlink the Xbox account from an older EA account to link it to the same EA account that Steam is tied to?

If so, this won't bring your items, progress, etc over as progress is stored on the EA account level, not individual platforms like Steam, Xbox, PlayStation, Switch, etc.

Thanks!

@Drei-Senpaiii Same to confirm your missing items from your Xbox on PC? If so did you unlink your account from an EA account? 

I don't think so. I used to play on the PS4, which was from season 0 - 4. I moved to PC using origin with the same EA account which obviously means creating an account for pc, then moved later to steam using that same email and I kept my progress from origin as well. 

I don't remember unlinking anything to be specific. I literally just played on different platforms.