APEX LEGENDS quits immediately after launch (no logs, etc.)

I don't understand English so I'm translating.I'm sorry that the clip is difficult to see due to a mistake in the image quality settings. As shown in the clip, APEX closes immediately after launching. I searched for logs using the event viewer, but I couldn't find anything, so I don't know the cause. I tried everything I could to find out. However, there was no change in the results, and it was meaningless. I also contacted support, but they only gave me a set response, so I'm really at a loss as to what to do.