Forum Discussion

Seasoned Novice

1 day ago

Apex lost heirloom

I first started playing apex on psn in 2019 on this account i was lucky enough to be able to unbox heirloom shards by sheer luck. ive now moved to pc but when i load onto apex on pc (through the ea a...

Seasoned Novice

1 day ago

thanks for the reply. i can assure you this is the correct ea account as it is linked to the exact same psn account i used on console. i believe there was a bug with my ea account as it says my account was created in 2023 even though i played apex on psn upon release.

EA_Mako
Community Manager
1 day ago
Hey Smellbag0_0,

This is not a bug with the account itself; this specific EA account was simply not created until the date you've mentioned.

I fully understand you had been playing on this PlayStation account prior to that, however it was not linked to this EA account at the time. This EA account has never launched Apex Legends on PlayStation.

That means there is another EA account out there with the progress from when you had initially played, and you'd need to link your platforms there or log into that one on PC instead. I'd try logging into the EA app or website with any other emails that may have been used in the past to try and locate an earlier account.

If there's an older email you're no longer able to access, our support would be able to help try to verify and update that account information, rather than checking this one again for progress that does not exist here.