I've been playing religiously for a few weeks now(on ps4) but all of a sudden a message pops up when I try to press x on the menu to enter the game. "Unable to Connect to EA Servers, Please check your Internet connection and try again. See ea.com/unable-to-connect for more information" and I mad3 sure I'm connected on everything. I changed data centers, I restarted the game, I deleted it and re downloaded, I reset ps4 to default settings, I'm connected on EA. What should I do now?

Check your router configuration and make sure you're getting the ports you need on the PS4 etc.

@Honeyshortz So I did ended up just calling EA and they got me fixed in less than five minutes. Even though I don't sign in on the psn she reset my password and immediately was able to get in.

It sounds like you may be having issues with your connection @corgjones. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ It'll take you a couple of minutes to do them all but please do take the time and do them all. Let me know how you get on. Darko

I am having the same issue, there are no troubles with any other game on the PS4 or PlayStation plus I reset my password too but I think that goes for my PC account.

Hey @Honeyshortz did you try the steps I posted above? Darko

Apex PS4 Unable to Connect to EA | EA Forums

15 Replies

F340BD
7 years ago
Check your router configuration and make sure you're getting the ports you need on the PS4 etc.
EA_Darko
Community Manager
7 years ago
It sounds like you may be having issues with your connection @corgjones. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on.

Darko
Honeyshortz
5 years ago
I am having the same issue, there are no troubles with any other game on the PS4 or PlayStation plus I reset my password too but I think that goes for my PC account.
EA_Darko
Community Manager
5 years ago
Hey @Honeyshortz did you try the steps I posted above?

Darko
Honeyshortz
5 years ago
I glanced at them connection is fine I play warzone 24/7 but it says I don't have an account on PS4.
Honeyshortz
5 years ago
@Honeyshortz So I did ended up just calling EA and they got me fixed in less than five minutes. Even though I don't sign in on the psn she reset my password and immediately was able to get in.
Emilio020801
5 years ago
I’m having the same problem but it’s not the WiFi
richardortegav
5 years ago
Yeah me too I was trying to play apex ranked this morning and it got extremely laggy so I restarted my playstion. When I clicked on apex it didn’t let me go in saying your licenses are being verified or something and then it did let me in. Then when I tried to load it brought me to this page
JoeyDimeBags
5 years ago
Has anyone figured this out? I tried resetting my password now EA says I have 2 accounts linked and screwing this up. Im so pissed
OctavioRamos25
5 years ago
bro i am so sorry but like, im literally so mad right now i literally did all the steps u told us to do but when i get to the thing to recreate the password i dont get the email like i never received anything ive been trying to connect for 4 hours and i couldnt, i tried to make a new account but i cant even connect it with my ps4 so what schould i do ?????