Forum Discussion

3 years ago

Solved

Banned

How do I personally speak with someone on ea so I can get my apex account back from being banned they didn’t open my emails that I sent from ea help

EA_Mako
3 years ago
Hey @made14fu,

If you believe an action was taken incorrectly on your account, you'll need to appeal with our Terms of Service team using the following steps.

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

Our support team is not able to address account bans, so the above link would be the only option for an appeal.

EA_Mako

Community Manager

3 years ago

Hey @made14fu,

I'm showing there were multiple replies to the recent cases for this account.

Try heading over to your case history page if you weren't seeing an email appear, or double-check that the messages had not made their way to any junk, trash, or spam folders.

If our team has reviewed this multiple times and declined to remove the penalty, the case will be closed and the account ban would remain final I'm afraid.

ErmacCrackerJac

3 years ago

My EA account was banned for something someone else did and the thing wasn't even serious and also I was lied to and was told I was gonna get my account back by multiple EA employees and have the screen shots and also when I tried to appeal the ban I was never told anything about a dispute limit and my first dispute and I think one more was wrongfully used and it was just me asking for my account back and now none of my emails or anything gets looked at since they said the decision is final is there any way to change this especially since I was lied to and basically screwed over? I cant do anything on that account anymore.

Sporkfful
3 years ago
They also banned my account for a reason unknown to me. I have tried reaching out to them, and they declined my first request without even contacting my email. I checked the email was correct, and i checked my spam and every possible folder, but they didnt send anything. They banned me on a day that i was not even playing on an account that i couldnt even play on. They decline to answer why i was banned, and do not seem to be willing to reach out to me to fix this problem. I am beyond frustrated as i have a lot of money spent on this account, and this hurts all the more now that cross progression is becoming available. I dont know what to do.
- therealestbread
  2 years ago
  same in fact i dont even believe i had it installed at the time absolutley rediculous not even a soft ban they gave me a perma ban im livid this isnt cool and im tempted to never play ea again over this i mean this is absolutley rediculous random bans for no reason