Forum Discussion

Tomaskos3's avatar
5 years ago
Solved

Bought coins and didnt get them

I bought the 40 dollar coins and still have not received them

  • @Tomaskos3 If you continue to run into issues, can you clear cache/cookies of your browser or try it incognito mode and then try to make a case?

4 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    @Tomaskos3 I recommend waiting at least 24 hr after purchasing items or redeem codes for the content to appear on your account. After if the content does not appear (after restarting the game) you would want to reach out to an advisor with your purchase information for further assistance. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @Tomaskos3 Can you provide further information on what you are seeing? Do you get an error message, or does the contact us button not respond to you pressing it.
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @Tomaskos3 If you continue to run into issues, can you clear cache/cookies of your browser or try it incognito mode and then try to make a case?