Can ANYONE HELP!!!!!!?????????
Not quite, to clarify, it does not matter that you're playing on the same platform, it matters which EA account that is connected to.
Progress is not saved on the Xbox, it is saved on the EA account.
The reason you're not seeing everything is because that Xbox account has been linked to a new EA account. The links below have more information about the linking process.
https://help.ea.com/en/help/account/link-your-console-accounts/
https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/
We do not automatically link accounts, this would only be done by entering the EA account information the first time you log into any EA title on that platform or by going through the steps above either on your end through the account page, or via our support.
I do not see a PS5 or Steam account connected to either account that has been used to post in this thread, so either those were unlinked or they're attached to a seprate EA account.
You would need to get the PS5/Steam/Xbox accounts linked back to whichever EA account they originally earned their progress on if you're trying to restore lost content or progress.To do that you'll need to get back in touch with support:
If you create a new case here and select Game Support > The EA app > I want to update my EA Account information, you should be able to get in touch with the support team so they can assist further.For banned accounts you would need to follow this process instead. The account was absolutely not banned because you were posting on the forums: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
