Forum Discussion

chrismarkle8's avatar
chrismarkle8
5 years ago

Cannot play the game on my PC since the update

Hello - I cannot play the game on my PC since the update. I believe this is a common issue, but my PC had no trouble with Apex at all before the update, and now stutters/lags/maxes out my CPU to 100...
EL-Lucky_Loco's avatar
EL-Lucky_Loco
5 years ago

Hey yesterday my game was completely fine, but today, like 15min ago i start having this same issue i can't even play because it is using 100% of my CPU and 99% of my HDD, game is moving in frames when i land. The last time i had this problem was in S5 att 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hi all,

When you have the chance could you share a DxDiag so we can take a look? You can find more information on how to pull one up at the EA Help website.

Once you have the text file please attach it to this thread. Thanks!

/Kent

  • chrismarkle8's avatar
    chrismarkle8
    5 years ago

    Hello - 

    Any updates on this issue? I am still unable to play. I have tried running as an administrator and tweaking Apex permissions, but nothing works.

    Thanks.

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Hey @chrismarkle8, 


      Thanks for following up. We're currently investigating this issue, but I'm afraid I don't have any updates to share at the moment. 

      We appreciate you bearing with us on this. 

      /Kent