Cant add crossplay friends

Hi @rurlzy, 

Have you double-checked to make sure your privacy settings are set up to allow you to receive invites and friend requests? 

/Kent

HI @EA_Kent 

Yes i have because i know crossplay for me works as i have friended pc players but this only happens when i try to friend him and hes on xbox.

I have been reading through peoples complaints with similar issues and this is what every EA worker says but i have tried everything and nothing seems to work.

@rurlzy 

Gotcha, thanks!

Is this happening when you're trying to invite just this one specific friend, or is it anyone who plays on Xbox? 

/Kent

@EA_Kent 

I cant find some other xbox players when searching for friends but never his and the only other crossplay friend i have is a pc player so i think that it might not be all xbox players but at least some of them. Me and him have both had a look at each others EA account settings and have double checked that theymatch up to allow crossplay friending but still cannot finnd each other on friends.

@rurlzy 

I see, thanks!

Can we try running through some troubleshooting steps to see if that helps at all? I'm curious if there might be a connection issue of some kind that's not allowing the invites to go through. When you've got a chance I'd recommend starting off with the basic connectivity steps from the EA Help website to see how that goes. 

If the same issue is still happening after that check out the PlayStation-specific steps as well. Let me know if you're still having trouble afterward. Thanks again. 

/Kent

@EA_Kent 

Thanks for the help, i wil let you know when i have completed the steps also do both of us have to do the steps?

@EA_Kent

I have tried it but it isnt seeming to make a difference if you have any other ideas please let me know because that would be super helpful

Thanks

@rurlzy 

Thank you for giving that a shot. I really appreciate it. Do you know if your friend is on a child account? 

/Kent