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MelancholyKiKi's avatar
MelancholyKiKi
5 years ago
Solved

Can't recieve heirloom shards through 500 after lock ACE heirloom

I want to ask for a heirloom count question. In case you felt confused,I need to clarify I come from Chinese communtiy so I'm here to be a representative. My friend told me he already opened almost...
  • CKG_Slyht_35's avatar
    CKG_Slyht_35
    5 years ago

    It's fixed guys! Go and get your shards in game now 

    DYSPROssium edit: added dev response twitter image.

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hi all, 


This is a topic we see come up every so often. We've sent some reports like this up for investigation several times in the past, and in each case it was found that there just weren't enough eligible packs opened on the account to trigger the bad luck protection. 

As far as I know there are no bugs, and the bad luck protection is working as designed. If you haven't yet received any heirloom shards I'm afraid it means you haven't opened enough packs to trigger it. Keep in mind, there are some packs that aren't eligible, such as event packs. 

A pack counter is something we've been seeing feedback on for quite a while, and I agree that it would be a really nice addition to the game. Hopefully it's something we might see in the future. Until then, I'm afraid we don't have a reliable way to track the number of packs that have been opened, so it can be frustrating when it feels like you should have hit the right amount. The third party calculators and trackers are handy to get a general idea, but the numbers can be off. I'd say use these as a sort of general guideline of how close you might be, but try to keep in mind that the number isn't precise. 

Thanks everyone, 

/Kent

CKG_Slyht_35's avatar
CKG_Slyht_35
5 years ago
@EA_Kent What if I say I can prove how many packs I have ever opened? People can show every single skin they have opened, we all know the prices of the skins, since there are no other ways to spend your coins except packs or buying skins. If we know the total amount spent on skins, the rest is spent on apex packs. This is the way to calculate it, if EA isn't going to solve this problem any soon, many people are going to make a big problem out of it because this is not acceptable, paying hunderds of dollars to the game and not receiving anything?

Opening heirloomshards through 24 event packs RESETS the counter.
  • Tsuneyuk1's avatar
    Tsuneyuk1
    5 years ago
    @CKG_Slyht_35 Bruhthar that's the same thing I wanna say, this is consumer fraud.
    • CKG_Slyht_35's avatar
      CKG_Slyht_35
      5 years ago
      @Tsuneyuk1 Yep it is, I want a refund if they aint fixing this man

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