It's fixed guys! Go and get your shards in game now
DYSPROssium edit: added dev response twitter image.
Community ManagerHi all,
This is a topic we see come up every so often. We've sent some reports like this up for investigation several times in the past, and in each case it was found that there just weren't enough eligible packs opened on the account to trigger the bad luck protection.
As far as I know there are no bugs, and the bad luck protection is working as designed. If you haven't yet received any heirloom shards I'm afraid it means you haven't opened enough packs to trigger it. Keep in mind, there are some packs that aren't eligible, such as event packs.
A pack counter is something we've been seeing feedback on for quite a while, and I agree that it would be a really nice addition to the game. Hopefully it's something we might see in the future. Until then, I'm afraid we don't have a reliable way to track the number of packs that have been opened, so it can be frustrating when it feels like you should have hit the right amount. The third party calculators and trackers are handy to get a general idea, but the numbers can be off. I'd say use these as a sort of general guideline of how close you might be, but try to keep in mind that the number isn't precise.
Thanks everyone,
/Kent
I am a Chinese player，You Keep talking The progress of 500 boxes has not been reset。It's humiliating deception！In Chinese post，There are already super many players responding to this problem，Can you show the number of boxes we have opened in the game?
@NiokRTszeroFockwe know brother.. now all we need is to get an official indepth investigation on this so that we can get a freakin' official dev reply which we are all waiting for!!! ☹️
It's fixed guys! Go and get your shards in game now
DYSPROssium edit: added dev response twitter image.
Community Manager
