Community ManagerGot it, thanks!
Looking through the Diagnostics section in the DxDiag it looks like there are a couple errors coming from some Windows system processes. I'm wondering if there might be an issue with a corrupted system file in Windows that could be related to the performance issues you've been seeing.
When you've got the chance can you try running the Windows System File Checker to see if that helps at all? If there is something wrong with a system file that may help fix it. For more information on how to run it check out the Microsoft Support website.
Let me know how it goes when you have a chance.
/Kent
Any new ideas or are we out of luck?
Community ManagerThanks for the updates!
Apologies for the delayed reply on this.
Can you try something else for me to see if it helps with this? What happens if you try starting up your PC in a Clean Boot before you launch Apex Legends or Origin? If there's something else running on the PC that could be causing this that might help to get around it.
For more info on how to set one up check out the EA Help website. Let me know if you're still running into this same issue after that. Thanks again.
/Kent
Sorry for the slightly delayed response, we just waited until the steam release of the game came around... playing it through steam does not cause this problem, but the origin version still did, but since he only had origin installed for that game, it does not matter that it still does that for our situation. Thanks for the attempt in helping.
Community ManagerCommunity Manager
