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F1ryyy's avatar
F1ryyy
Seasoned Newcomer
14 hours ago

Constant crashing, fps drops, high ping, waiting in main menu for precache…

Hello, i came back from 2month break back then i could play normally no problem. Now i cant even play normal game. Yesterday when i luckily appear in lobby im just startin ranked then fps drop, high ping and then crash. Today i cant even start game still in mainmenu on precache and then game suddenly turnin off. Im playin on xbox one x wich had no problem before. So anything u did undo it thank u.

btw this was my view for 5h and i reinstalled game 4 times nothing helped even hard reset on xbox nothing.

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    11 hours ago

    Hi F1ryyy​,

    Sorry to hear Apex has become unplayable since you returned.

    Since you’ve already reinstalled the game several times and hard reset the Xbox, I wouldn’t ask you to repeat those steps. The Waiting for Precache issue, high ping, and crashes can sometimes be connection-related, so please try fully power cycling your network equipment as well:

    Unplug your Xbox, modem, and router for around two minutes. Reconnect the modem and router first, wait until they are fully online, and then reconnect and start the Xbox.

    You can also try clearing the alternate MAC address under:

    Settings > General > Network settings > Advanced settings > Alternate MAC address > Clear

    This guide includes some additional connection checks:
    Troubleshoot your connection to EA games

    If it still happens afterward, could you let us know whether the game shows any error message or code before closing, and whether Apex is installed on the Xbox’s internal storage or an external drive?

    Hope we can get you back into the game without these crashes soon.

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