6 years ago

Crash every other game

This happens every other game. This is just insane. The amount of crashing has had since its beginning is just staggering, and this is probably the worst it's been, at least for me, since launch. So, here's the apex crash text thingy for you guys.

crash:
{
R5Apex: 00000000002F6262
EXCEPTION_ACCESS_VIOLATION(read): 00007FF912A350D0
}
cpu: "Intel(R) Core(TM) i5-7600 CPU @ 3.50GHz"
ram: 16 // GB
callstack:
{
KERNELBASE: 00000000000FF67A
ntdll: 00000000000A4AF2
ntdll: 000000000008C6D6
ntdll: 00000000000A11FF
ntdll: 000000000006A289
ntdll: 000000000009FE6E
R5Apex: 00000000002F6262
R5Apex: 00000000002F8D04
R5Apex: 00000000002FC096
R5Apex: 00000000002FC43E
R5Apex: 0000000000459076
R5Apex: 0000000000459467
R5Apex: 0000000000457CB7
R5Apex: 0000000000459A22
KERNEL32: 0000000000017BD4
ntdll: 000000000006CED1
}
registers:
{
rax = 0x33C270F8
rbx = 0x000002B327F088D0
rcx = 0x000002B326AFA6E0
rdx = 0x000000D8D6BFD100
rsp = 0x000000D8D6BFD070
rbp = 0x000000D8D6BFD170
rsi = 0x000000D8D6C022C0
rdi = 0x00007FF79A7AC618
r8 = 0x000000D8D6BFD0C0
r9 = 0x00007FF79A7AC618
r10 = 0x00007FF7735C0000
r11 = 0x000000D8D6BFD0C0
r12 = 0
r13 = 0x000000D8D6BFD410
r14 = 0x00007FF79A6ACDF0
r15 = 0
rip = 0x00007FF7738B6262
xmm0 = [ [-0, 1, -0, 1], [0x80000000, 0x3F800000, 0x80000000, 0x3F800000] ]
xmm1 = [ [10.3125, -0, 1, -0], [0x41250000, 0x80000000, 0x3F800000, 0x80000000] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [-0, -0, 0.024242423, 0.024242423], [0x80000000, 0x80000000, 0x3CC6980C, 0x3CC6980C] ]
xmm4 = [ [1, 1, 1, 1], [0x3F800000, 0x3F800000, 0x3F800000, 0x3F800000] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [-0, -0, 0.024242423, 0.024242423], [0x80000000, 0x80000000, 0x3CC6980C, 0x3CC6980C] ]
xmm8 = [ [0, 1, 1, 0], [0x00000000, 0x3F800000, 0x3F800000, 0x00000000] ]
xmm9 = [ [-0, 0, 1, 1], [0x80000000, 0x00000000, 0x3F800000, 0x3F800000] ]
xmm10 = [ [10.3125, -0, 1, -0], [0x41250000, 0x80000000, 0x3F800000, 0x80000000] ]
xmm11 = [ [-0, 1.09375, -0, 1], [0x80000000, 0x3F8C0000, 0x80000000, 0x3F800000] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0.23726115, 0, 0, 0], [0x3E72F496, 0x00000000, 0x00000000, 0x00000000] ]
xmm14 = [ [0.52547771, -0, 1, -0], [0x3F0685B5, 0x80000000, 0x3F800000, 0x80000000] ]
xmm15 = [ [-0, 1, -0, 1], [0x80000000, 0x3F800000, 0x80000000, 0x3F800000] ]
}
build_id: 1570643705

18 Replies

EA_Blueberry
Community Manager
6 years ago
@HZ-Almaril

Sorry to hear what's happening. We can help you out with this but we'll need more information to get started.

Can you please include a DxDiag so we can see your system specs and error reports?

What steps have you tried so far in attempt to fix it?

Do the crashes/freezes happen at a certain point every time or randomly when you're playing?
HZ-Almaril
6 years ago
Added dxdiag.
The crashes happen at the start of a game, from just after the loading screen, to the drop moment. Once the timer for the drop ends, it doesn't crash anymore (if memory serves). I will add that this has gotten worse : I tried playing tonight and it happened around 2 out of 3 games. The game simply freezes, no error message, and I have to go kill the process in windows. It seems to happen more often when I try streaming on twitch, but I can't be 100% sure.

Steps I have tried (and none of those helped in any way) :
- Reverted to an older nvidia graphic driver.
- Tried changing a few video/game settings in game. (I play by default with the lowest settings).
- Repairing the game using the origin client.
- Tried playing alone, playing with a friend with him as group leader, then me as group leader.
- Tried playing from an alternate account.
- Tried playing ranked or regular games
Thank you in advance.
DxDiag.txt94 KB
HZ-Almaril
6 years ago
@EA_Blueberry forgot to tag you
EA_Blueberry
Community Manager
6 years ago
@HZ-Almaril

Everything looks updated from what I see. There are some Twitch UI, Firefox, and Whatsapp errors. Can you try reinstalling all those programs and make sure they have the latest updates? I see that you have a camera attached, I doubt that's causing the crashes, but it's worth experimenting to see if removing that helps. Could help point you in the right direction on whether the drivers for that need to be reinstalled.

Do you use any lighting software at all and do you crash if you play the game after a clean boot? (immediately launch the game once the PC boots back up and do not play with any overlays)

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
HZ-Almaril
6 years ago
@EA_Blueberry Hi, tried everything. It seems that I mostly (exclusively ?) crash when I stream on twitch with OBS. The game with every setting on low + stream has a huge performance issue (drops to 40-50fps at times). Every setting on high without stream, no issue. It looks like to me that if it pushes my computer too much, it freezes and crashes (but somehow only in the pre-match phase ?)
Well, make of it what you need. To make it short : stream + apex = constant crash, apex only = doesn't seem to crash.
In any case, since many people have this issue, it'll probably need to be fixed by the devs themselves.
HZ-Almaril
6 years ago
@EA_Blueberry Just had a crash without streaming. So it happens, stream or not.
EA_Blueberry
Community Manager
6 years ago
@HZ-Almaril

Most of these Access Violation errors are related to a corrupted video card driver, but as you said you tried rolling back. I see that you use Razer, can you try uninstalling any Razer software you have on your PC? Synapse has been connected to some crashes.

One player figured it out was due to fauly ram. Check out this post

Do you have Rivaturner?

Make sure Origin In-Game is disabled under your Origin client's Application Settings.

Let us know if any of these steps help! 👍
HZ-Almaril
6 years ago
@EA_Blueberry No, I won't uninstall any razer software. As of now, I use Razer Synapse to get my sensitivity right. So no, I'm not going to uninstall it, there wouldn't be much point playing otherwise.

It's also not my ram. Otherwise I'd get a lot of issues outside of Apex. I don't.

I don't have Rivaturner.

Considering the amount of posts telling you about crashes in the pre-match phase, I'd appreciate a comment from the devs about this issue that has lasted for a little while now a lot more than trying to pin down the crashes on my end. I'm getting tired of trying stuff that I almost certainly know will be useless.
EA_Blueberry
Community Manager
6 years ago
@HZ-Almaril

A great way to find out if it's connected to a bad driver for the Razer software is to completely uninstall it, play the game, and see if it crashes. You say it's crashing every other game and I'm not asking you to play without the software going forward, but if the crashing suddenly stops it helps pinpoint where the issue lies, whether it be a bad driver or compatibility issue we need to raise up to the dev team to ensure they are aware of conflicts of other types of software and our game.
Zeelmaekers
Hero+
6 years ago
Hey @HZ-Almaril

if you tried EA_Blueberry's steps can you try these steps?

I see a lot of Apphang codes, You may want to use the windows file checker.
Just to make sure all windows files are fine and maybe restore some corrupted files.

Press your Windows key, type CMD.
Then right-click the command prompt icon and run as administrator.
Now type here: DISM /Online /Cleanup-image /Restorehealth
This can could take a couple of minutes to start and maybe around 30 minutes to complete.
When that is done, try to run the sfc /scannow.
When you see Verification 100% complete, type exit.
Now open or download CCleaner.
Locate yourself to the Registry tab and scan for issues.
Click on Fix selected issues, it will prompt you to save your registry, just save this on your desktop just in case.
Then confirm again and let CCleaner do its job. when this is finished do a reboot and try streaming apex again.

Let me know if that changes anything.