Delay in game
Hello. I faced such a problem when playing Apex, after connecting to the match I periodically get into the game where I have a ping(delay) of 500+, it does not fall, does not decompose, but when i l...
Forum Discussion
Played 2hours with dns like in descriprion, have the same problem in few games. so it did not help. What can i try more?
EA_Aljo
Community Manager
Community ManagerYou can try opening the ports for Apex. They are listed here. That may help, but so far it's looking like an ISP issue. Again, that's due to the high pings and packet loss before you reach our test server.
What i need to try to say to my ISP , maybe they need to ublock something or somethething esle. What can i ask them if its they problem
- EA_Aljo
You can let show them the results of your UO Trace. That should give them some good information to start investigating.
I show them the results of my UO Trace. that what they message me
"1. The loss starts inside the zayo backbone and 123ms per server in the States is a good value.
2. Here is a trace through different upstreams
Host Loss% Snt Last Avg Best Wrst StDev
1. *** 0.0% 642 0.3 0.2 0.2 2.0 0.1
2. 10.255.254.1 0.0% 642 0.5 2.3 0.3 63.9 8.5
3. 80.93.116.37.in-addr.arpa 0.0% 642 0.6 1.1 0.6 16.1 1.3
4. fft1-od0.ett.ua 0.0% 642 28.2 30.3 28.1 94.3 9.4
5. er1.ams1.nl.above.net 0.0% 642 46.3 40.7 37.8 86.4 5.0
6. ae11.cs3.ams10.nl.zip.zayo.com 89.1% 642 115.9 116.2 115.0 127.3 2.0
7. ae10.cs1.lhr15.uk.eth.zayo.com 79.9% 642 496.6 470.9 318.6 604.0 51.5
8. ae0.cs3.lhr11.uk.eth.zayo.com 95.0% 642 116.2 115.9 115.0 120.0 1.0
9. ae5.cs3.lga5.us.eth.zayo.com 19.0% 642 115.2 115.4 114.7 124.2 1.3
10. ae23.cs3.iad93.us.eth.zayo.com 92.5% 642 488.9 476.5 380.2 586.5 51.8
11. ae22.er2.iad10.us.zip.zayo.com 0.0% 641 114.8 114.9 114.5 150.6 2.5
12. 64.125.199.190.t00673-02.abov 0.0% 641 114.8 114.8 114.6 133.7 0.8
13. 159.153.92.98 0.2% 641 115.7 115.1 114.9 124.6 0.4
14. 159.153.92.94 0.0% 641 115.4 115.2 114.9 127.2 0.9
15. bfbc2-ps3.gos.ea.com 0.0% 641 513.9 471.6 236.5 647.1 53.0
Host Loss% Snt Last Avg Best Wrst StDev
1. *** 0.0% 12 0.3 0.3 0.2 0.3 0.0
2. 10.255.254.1 0.0% 12 0.4 0.5 0.4 0.7 0.1
3. 10.12.12.1 0.0% 12 0.8 0.9 0.7 1.2 0.1
4. ae1-7.rt.tc2.lon.uk.retn.n 0.0% 12 48.0 49.1 46.3 62.6 5.8
5. gw-zayo.retn.net 0.0% 12 333.4 461.2 333.4 553.2 66.2
6. (waiting for reply)
7. ae5.cs3.lga5.us.eth.zayo.com 90.0% 11 118.9 118.9 118.9 118.9 0.0
8. ae23.cs3.iad93.us.eth.zayo.com 70.0% 11 516.3 559.1 516.3 606.6 45.3
9. ae22.er2.iad10.us.zip.zayo.com 0.0% 11 118.4 120.0 118.3 136.3 5.4
10. 64.125.199.190.t00673-02.above.net 0.0% 11 118.5 118.4 118.3 118.5 0.0
11. 159.153.92.98 0.0% 11 118.9 118.9 118.7 119.2 0.1
12. 159.153.92.94 0.0% 11 118.9 118.8 118.6 119.0 0.1
13. da2.gos.ea.com 0.0% 11 506.3 535.9 443.7 611.3 61.0as you can see the routes run normally until the penultimate hop.
this is the route through the American upstream:
Host Loss% Snt Last Avg Best Wrst StDev
1. 192.168.8.2 0.0% 12 0.3 0.3 0.2 0.3 0.0
2. 10.255.254.1 0.0% 12 0.4 0.5 0.4 0.7 0.1
3. 10.12.12.1 0.0% 12 0.8 0.9 0.7 1.2 0.1
4. ae1-7.rt.tc2.lon.uk.retn.net 0.0% 12 48.0 49.1 46.3 62.6 5.8
5. gw-zayo.retn.net 0.0% 12 333.4 461.2 333.4 553.2 66.2
6. (waiting for reply)
7. ae5.cs3.lga5.us.eth.zayo.com 90.0% 11 118.9 118.9 118.9 118.9 0.0
8. ae23.cs3.iad93.us.eth.zayo.com 70.0% 11 516.3 559.1 516.3 606.6 45.3
9. ae22.er2.iad10.us.zip.zayo.com 0.0% 11 118.4 120.0 118.3 136.3 5.4
10. 64.125.199.190.t00673-02.above.net 0.0% 11 118.5 118.4 118.3 118.5 0.0
11. 159.153.92.98 0.0% 11 118.9 118.9 118.7 119.2 0.1
12. 159.153.92.94 0.0% 11 118.9 118.8 118.6 119.0 0.1
13. da2.gos.ea.com 0.0% 11 506.3 535.9 443.7 611.3 61.0here is about the same picture, but we pass a completely different route and still see that a critical increase in the "ping" value occurs on the last hop (as well as on other routes), i.e. on the actual server we are testing.
Give IP servers in Europe - let's check the passability on them.
I show them the results of my UO Trace. that what they message me
"1. The loss starts inside the zayo backbone and 123ms per server in the States is a good value.
2. Here is a trace through different upstreams
Host
cant load it here so look at screenshot of messageas you can see the routes run normally until the penultimate hop.
this is the route through the American upstream:
here is about the same picture, but we pass a completely different route and still see that a critical increase in the "ping" value occurs on the last hop (as well as on other routes), i.e. on the actual server we are testing.
Give IP servers in Europe - let's check the passability on them."
cant paste here all data your site is blocking, its some of translation of message will upload y screen of message / sorry if bad english
@Dk_Chimera wrote:I show them the results of my UO Trace. that what they message me
"1. The loss starts inside the zayo backbone and 123ms per server in the States is a good value.
2. Here is a trace through different upstreams
Host
cant load it here so look at screenshot of messageas you can see the routes run normally until the penultimate hop.
this is the route through the American upstream:
here is about the same picture, but we pass a completely different route and still see that a critical increase in the "ping" value occurs on the last hop (as well as on other routes), i.e. on the actual server we are testing.
Give IP servers in Europe - let's check the passability on them."
cant paste here all data your site is blocking, its some of translation of message will upload y screen of message / sorry if bad english
That ip server address is not even used by apex legends
But EA cant tell they ip server addres, so i can test them what can i do.
@Dk_Chimera wrote:But EA cant tell they ip server addres, so i can test them what can i do.
install wireshark and see there the server ips
I have already tried a lot of things, and I think that the only correct solution to the problem is to delete this game and forget about it as a bad dream.
@Dk_Chimera wrote:I have already tried a lot of things, and I think that the only correct solution to the problem is to delete this game and forget about it as a bad dream.
i ve changed 2 pcs and 3 isps, nothing has made this game runs better because is not on our side!
- EA_Aljo
Your tests are showing a significant amount of packet loss before reaching our servers. If opening ports and using alternate DNS settings aren't helping, it would be best to speak with your ISP as the packet loss is happening while on their network and not on our test server.
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