diconnect+rp loss+timeban

Hey @MilianKill,

Sorry to hear about this disruption as that can definitely derail your gaming session a bit!

Just as a heads up we cannot grant or change any RP or matchmaking penalties applied in the case of disconnects like this, but there are definitely some troubleshooting steps that may be worth going through.

A quick power cycle of your modem and/or router is usually a great place to start especially if this isn't a common occurrence for you.

Aside from that I'd also highly suggest going through these steps just to make sure everything is as smooth as possible and rule out any other potential factors. If you begin seeing this happen on a regular basis please do let us know! 

Wasn’t an issue on my end, just something worth bringing up to you guys since it may discourage people further from playing. 

but telling a gamer to check their router? 😂 you can’t be serious.

@MilianKill 

You would be surprised how often the basic steps are skipped or are otherwise not checked. 🙂

Unless it's specifically called out we try not to make assumptions of someone's technical troubleshooting skills as we have a pretty wide variety of players with varying degrees of knowledge about that type of thing.

If you happen to use the performance display option while playing, that should list a Server ID (SID) as well. While certainly not a requirement when you're letting us know about an issue, that information does let the team see exactly which server was in use at the time so they can better check for any potential issues.

Just something to keep in mind for the future, though hopefully you won't run into this type of situation going forward. Thanks for the post!

I’ve had this issue occur on multiple occasions regardless of how many times I reset my modem/router. I was playing for about an hour just fine, and then the next match the game freezes on the loading screen before the character selection, and I couldn’t do anything. If I leave, I get an abandonment penalty and a loss in RP. However, in this case I lost triple the amount in RP. I lost 174 RP in one match and I’m in Diamond 4. The fact that this is happening is ridiculous. I’ll even add the picture of what happened, because I know Respawn has already said that they are doing a one-time refund in loss of RP. So, I definitely expect those points back. 

It’s a real issue. Happening often to my account, squad mates, as well as Random’s. My internet is rock solid. I’ve lost over 300 RP. There should be a fix.