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StAcronym2's avatar
StAcronym2
Newcomer
4 days ago

EA Account was gone in Steam

I played Apex on Steam between 2021 and 2022. I had 590 hours on that game. I came back today (April 25/ 2026), and I was getting asked to create an account, but I already had an account on that email. I also checked my email inbox if this was my original email, and it was. I have a security code and a welcome email dating back to 2019. Now I'm wondering where my account is and why all my progress and skins are gone?

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    16 hours ago

    Hi StAcronym2​ ,

    Sorry to hear you ran into that after coming back.

    From what you described, this sounds like your Steam account may no longer be connected to the same EA Account that originally held your Apex progress. In Apex, progress is tied to the EA Account, so if Steam ends up linked to a different EA Account, it can look like everything is gone even though the old progress may still be sitting on the original account. 

    A couple of things are worth checking:

    • Make sure the Steam account is linked to the exact EA Account you used before
    • Avoid unlinking and relinking further unless you’re sure it’s the right account, since account-link changes can make progress appear reset or inaccessible if the wrong EA Account is involved 

    If you’re still not seeing the right account or progress, I’d strongly recommend reaching out through EA help so they can look at the account-linking side more closely:

    You may also find these pages helpful:

    Thanks for taking the time to explain it clearly, and I hope you’re able to track down the original account.

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