Experiencing Black Screen - tried all solutions
Hi,
I have been experiencing a black screen after loading Apex on pc and have attempted all work arounds and fixes I could find. Are there any other fixes I can try?
UPDATE: This is still not resolved. I believe the root cause of this may be my audio interface. I have a a Lynx Aurora 16 for music production with the latest ASIO driver. This is connected to my PC via a thunderbolt cable. When I remove this cable and the audio switches to my computer monitor's then Apex Legends loads fine or if I use another audio interface. Solutions I have tried to get working with my Lynx Aurora include
- Increasing the buffer size to 1024 samples
- decreasing the buffer size to 16
- attempting sample rates of 44.1khz, 48khz at 16, 24 and 32 bit
- when using 96khz sample rate the game loads but audio is mangled
Observed behaviour:
- Open game
- Splash screen and audio plays
- Moves to a black screen and hangs
- Some part of the red animated apex logo is visible and static on bottom right hand side
- Game hangs in this state
PC Setup:
- Processor: Amd Ryzen 9 5950x
- GFX: Nvidia RTX 2070 Super
- Motherboard: Asus Pro Art B550 Creator
- Memory: 32gb
- Disk: NVMe
When this started:
Shortly after upgrading my pc from an intel i9-990k to an AMD Ryzen 9 5950x (along with motherboard)
Fixes tried:
- Updating driver
- Removing graphics card driver and reinstalling - fresh install
- Updating windows
- Updating all drivers
- Repairing install in origin
- Uninstalling from origin and reinstalling
- Uninistalling from origin and uninstalling origin
- Starting in windowed mode
- Tried swithinc to windowed mode (alt+enter) during game (does not work)
- Installing via steam
- Verifying file integrityy in steam
- Adding -dev to start up (it skips the animated + audio intro and goes straight to black screen)
- Repairing EasyCheat
- Deleted EasyCheat binary and dll and .so and waiting for repair from steam to replace
- Allowing exception through firewall for apex execuatable
- Allowing exception for virus scanner (windows native antivirus) for apex folder in steamapps
- Turn off both firewall and virus scanner
- Delted contents of %temp% folder
- Changed the buffer size of my audio interface to 1024 samples
- Ensured sample rate is at 44.1hz
Any suggestions on what I could do?
See atached for DxDiag output