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albinextdoor's avatar
albinextdoor
Seasoned Rookie
3 hours ago

False Ban After Compromised Account – Hoping to Reach a Developer

I’m trying my luck and hoping someone can forward my message to a developer. On January 19th, I was hacked, but I was able to recover my account very quickly through live support. After that, I checked my login logs and saw the following countries had successfully logged into my EA account, even though 2FA was enabled: Mexico, London, Egypt, and France. I’m from Germany, so somehow my account was accessed by four different people in one single day.

 

After I got my account back, I decided to play a round of Apex on PC. I’m actually an Xbox player, and 99% of my games are on Xbox, but I wanted to try it out on PC. In the middle of the game, I suddenly got kicked and received the message: “The client’s account has been banned.” At first, I was completely shocked, but then I calmed down because I had just been hacked, and I mainly play on Xbox (1.1 KD). I did not cheat. Here is the clip: https://youtu.be/2--KC-yB2DE

 

I believe I have submitted over 20 appeals with all the necessary evidence, and all of them have been rejected. 

 

I really hope this message can be forwarded to a developer who can help me.

1 Reply

  • I also want to mention that I received a HWID ban, and as a result, other completely innocent accounts were banned as well. I had my Windows fully checked, and everything was clean — no cheats, no unknown drivers, nothing suspicious installed on my system.

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