So I have my friends added on Apex Legends but I only see them while they're online, when they're offline you should see them as "offline" but they're not even there. It's like I don't even have them added in the first place.
Community ManagerHey @MrLaser420,
Are these friends you've added via crossplay, or do they play on the same platform as you?
/Kent
Some are Crossplay and others have the same platform.
Community ManagerGot it, thanks!
Can we try some troubleshooting to see if we can help fix this here? When you have the chance I'd recommend starting off with the basic connectivity steps from the EA Help website. If you're still not seeing your friends after that check out the platform-specific steps as well:
- PC
- Xbox
Let me know how that goes once you've had the chance to give it a shot. Thanks!
/Kent
Community ManagerCommunity ManagerThanks!
Can we also try setting a different DNS in Windows to see if that helps? I've seen cases in the past where that can make a difference.
You can change the DNS through the Windows TCP/IP Settings. You can find more details on how to get there at the Microsoft Support website. If you choose the Manual option you'll be able to enter a DNS of your choosing. I usually go with the public Google DNS (Primary DNS: 8.8.8.8; Secondary DNS: 8.8.4.4), but if there's a different one you'd rather use instead that's OK as well.
If you can give that a shot please let me know how it goes. Thanks!
/Kent
Community Manager
