Able to launch game and log in, but when I enter a lobby, i see the character selection for a little bit and then it says I'm banned. I havent played the game in over a year and as far as I know Ive done anything to break TOC. On top of this, my Origin account shows no bans
welcome to the forum.
Here on the forum we cannot assist with bans or suspensions for that you will have to contact the ToS team via EA help, see below:
Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it. https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale
If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/
If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/
best of luck.
Community ManagerHi @beffmask,
There are some bans the ban history page doesn't display. In the 'My Ban History' page, you should see this mentioned in the blue section:
@EA_Help wrote:
You may have bans or suspensions that don't show on this page.
Terms of Service aim to send an email out when bans are added though so there may be an email with more context about a ban/suspension in your inbox. Please double-check your emails for an email from the address 'noreply@ea.com'.
If you don't have an email from EA about a ban or suspension and you're having trouble logging in or playing your games, you may not have a ban. See if our troubleshooting steps help before you contact us to dispute a ban or suspension.
- EA_Lanna
I have complained about this situation several times. It's useless, their techs are really useless, we spend a lot of money in the game, why would we cheat to get our account banned?
Are the questions in this forum closed to techies, then the questions we are reflecting here are meaningless, players spend a lot of money in the game, what is the reason and incentive to cheat to get their account banned? If you can't solve it, report it to the technical people, or the forum will be meaningless.
Welcome to the forum.
Please note the forum is not here to solve ban or suspension related problems, we can only point you in the right direction.
Mostly the forum is where we discuss what we like and dislike about the game and provide inciteful feedback on how things could possibly be improved from our POV's.
We do help each other with tips on play, how to troubleshoot things and help where we can.
With that in mind no one here on the forum can provide any assistance outside of advice on who to contact about Bans or suspension's.
The Forum is all but meaningless.
I have no email notyfiying of ban or any email for that matter from that address since march 2016
