Forum Discussion

0cc5677e's avatar
0cc5677e
4 years ago
Solved

Hacked account was banned

Hey my account was hacked and then banned, I have created several tickets asking for an unban but the help team will not unban me. I am willing to provide any sort of information on the ownership of ...
  • EA_Mako's avatar
    EA_Mako
    4 years ago

    Hey @0cc5677e,

    I'm afraid we're unable to review any account actions on the forums.

    Our Terms of Service team is the only route to appeal an action if you believe that was taken incorrectly, using the following steps:

    If you've appealed this multiple times and the ToS team has declined to remove the ban, that is not something we'll be able to change here either, sorry.

Judge-Frank's avatar
Judge-Frank
4 years ago

Maybe this serves a good example to everyone why you should activate multi-factor authentication.

    • Judge-Frank's avatar
      Judge-Frank
      4 years ago
      @0cc5677e So the email which is associated with your Origin account was hacked as well? And the email didn't have MFA? No room for weak links.
  • OdawgTheSequel's avatar
    OdawgTheSequel
    4 years ago

    I have 2FA on lol, and the morning that my account was compromised, I didn't get a single notification.

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