Hacked and Banned, noob player who lives alone, doesn't know what happened.
I think I was hacked. My account shows a K/D ratio of 14.75, and I've never been above 0.5. I have new achievements for Kill Leader and other things, but I have never had more than 1 or 2 kills per game. I don't know how to use any addons or even what those addons may be called. I am an honest player and my XBOX Account is the same--you can see my lifetime stats are consistant with my xbox account. Its only in the last month that i am able to get consistent 2-3 kills a game on Xbox. I logged into my PC account for the first time today in a while and it shows that I am banned.
I only created the PC account the previous season, and only started on xbox on a very casual basis at the end of season 4.
Do I have any recourse? Is there a directory where I'd find a hack? What do I search for? Was someone using my account elsewhere? I live alone and I do not have any roommates and I have never shared my account. I am not skilled enough to get that K/D ratio and I am not vain enough to cheat to get it. I still have fun playing with my current skill level, even though some other players can rage on me sometimes.
Please advise,
Frederick
@kihchimanitou You need to open two cases, one for your ban and the other for the hacked account, they will check for any suspicious login
Create your cases at https://help.ea.com/en/contact-us/
You need to be logged inFor ban
Select your game, platform then Manage my account > Banned or suspended account
Fill the email template and you have two wait, they are taking long time, for me it has been 3 weeksDO NOT RESUME your case while waiting that will pull you from the queue and making the wait longer
Don't create more than one case per issue/subject that will remove the previous case
For Hacked account
Manage my account > Hacked account
You have the option to do a live chat or receive a call if you are American, explain your case and they will help youIf you want to know about the status of your ban you can contact them via facebook https://www.facebook.com/EAHelpHub/
There are a lot of players that didn't enable the 2 factor authentication and ended like you, good luck
