Heya,
Before your account got hacked, did you play Apex via the EA App or via a platform account (e.g. Steam, Xbox, PlayStation)?
If you were playing via a platform account, and your account got hacked, then it's possible the one who got access to your account unlinked a platform account
If the platform account was unlinked before cross progression came out, then it's possible that this data is permanently lost.
If the platform account was unlinked after cross progression came out, then the data should still be accessible on the EA Account itself.
If you were not playing on a platform account, but rather directly via the EA App, then there should be no reason for the data to have disappeared. Are you currently playing via a platform account or via the EA App?
If on a Platform Account, make sure it's linked to the correct EA Account, you can check all linked platform accounts to your EA Account here: https://myaccount.ea.com/cp-ui/connectaccounts/index
If you are playing via the EA App, make sure you are logged in to the correct account.
it was on an xbox and it is connected because the guy that unbanned it double checked for me
Hmmm I see.
Does your account currently have a lot of different currencies that you didn't have before? (In the main menu in the top right, stuff like Crafting Materials, Apex Coins, etc)
No lol it’s like the account was reset to 0 the only things the account has is a couple event badges from way back like the stop Asian hate one. The account was reset to lvl 0. I made a ticket they literally said they could see all the content I had like 12 battle passes all the packs I bought the intimidator bloodhound pack etc but they said they can’t give them back to me lol. It’s like saying yea we know you bought all these things but you know what go **bleep** yourself we keep your money and you get nothing in return (:
Community Manager
