help
I haven’t logged into my account for a long time, but after logging in this time, I found that my account had been reset to a blank state. I’d like to recover my previous account — what should I do?
Forum Discussion
My EA account contains two Apex profiles: my primary account (used for years) and a reset account created accidentally. Due to Steam binding errors and the 6-month cooldown, I'm forced to play the reset profile. How can I recover access to my original Apex account through EA Play/EA App without waiting
EA_cuervo
Community Manager
Community ManagerPlease note that a single EA account cannot contain "two Apex profiles". You can link more than one platform to your EA account, but it will all be part of the same account. As your Steam is now linked to a different EA account, you can try to log in to the EA account where you previously had your Steam linked, and use the EA app to install and launch the game.
Thank you for your reply. However, I have realized that this isn't the case for me. My account was stolen.i have already contacted customer support and recovered my account. But the hacker used my account with cheats/hacks, which led to my account being banned.I am currently appealing this decision. Therefore, the account reset might also have been caused by the hacker who stole it.
- EA_cuervo
I’m really glad you were able to recover your account and figure out what happened. Hopefully your appeal goes smoothly and things get resolved soon.
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