I usually get 80-110 fps in the game but since the last season the fps drops to 8-15 and becomes literally unplayable. My connection is fine and my pc is totally capable of running the game and I had no issues until last 2 months. I tried every trouble-shooting steps,updated my drivers,performed a clean boot, updated my system,re-installed game and tried it out both on steam and origin,lowered all my settings,checked if my laptop was heating,cleaned caches,used different configs and so on. I contacted EA support several times about the issue and nothing fixed it. Today they literally said there’s no solution to this problem yet. I can’t play the game and I’m so frustrated from trying different things but knowing they don’t give a damn about the issue.

You wont. Its Respawn problem, not ours. I've got same problem, and tried every option. The problem starts with "Genesis" update. After the update, I got :-lobby 80-100% Apex CPU usage,-lags in game, mostly on new "Worlds Edge", less lags on Olympus. Sometimes randomly, 1 lag per whole game, sometime fps drop from locked +fps_max 60 on steam, to 4 (I locked FPS, because im using streaming on 720p60, and no. The same thing occurs when Im not streaming)- combination of ctrl+alt+delete in game make it crash.- Replicator textures are not loading fully- Holosprays looks like made in MS Paint, because they're not loading fully.- If you gonna try to launch "shooting range", when you starting the game, you will reach 90 s freeze.And yes, I've did everything suggested. I've got newest graphic card software, my BIOS is ok. I've done DxDiag, and used OpenHardwareMonitor to check this. No, I dont have 144hz monitor. My monitor is 35' samsung with 75Hz refresh rate. I disabled antivirus, and firewall. I made rollback of drivers, then install it back. Apex Legends Reinstall. Checking settings, because maybe game after patch add something, or graphic card software. No.I feel like done. I waste 1/6 of my salary, to buy Revenant Heirloom Cosmetic, and won't play him, like I've played him in S8, or early S9? Come on.There's 2 problems. Respawn (EA) made a update, that made problem occurs in 2 cases :1. ) Intel CPU owners (I got Intel i5 2,9 Ghz)2. ) RTX Graphic Card Users - I got RTX 2060 6GB VRAM, so its not Intel Core 2 Duo In this two cases, I met people with simmilar case - They own Intel CPU or Nvidia GPU.That's all folks.Pic rel with prove of how much memory can eat Apex Legends lobby

Hey @thexcruella can you grab me a DxDiag so that I can take a look at your system: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/ Darko

@EA_Darko EA support has already looked at my dxdiag report and tried many solutions and nothing has worked. But here you go :

Hey @thexcruella we would ask that your DxDiag be in English, based on what I can see there are a number of errors there so the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o... I would also recommend trying the game on a new Windows admin account to see if you have the same issue. Let us know how you get on. Darko

@EA_Darkohere's what I've tried so far:-clean boot-updating drivers-running apex steam and origin on admin mode -setting high performance for apex on graphic settings-deleting the game and re-installing to try it out on different platforms: steam,origin-using start-up configs-repairing game files,re-defining game files-cleaning caches and repairing corrupted system files-updating windows-changing every possible video settings in the game avaliableNONE of this has worked and your support team literally told me that there's no fix for this. Please help if you can, there's the report in english.

High cpu & sudden fps drop and stutters

12 Replies

EA_Darko
Community Manager
5 years ago
Hey @thexcruella can you grab me a DxDiag so that I can take a look at your system: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Darko
thexcruella
5 years ago
@EA_Darko EA support has already looked at my dxdiag report and tried many solutions and nothing has worked. But here you go :
DxDiag report.txt127 KB
EA_Darko
Community Manager
5 years ago
Hey @thexcruella we would ask that your DxDiag be in English, based on what I can see there are a number of errors there so the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

I would also recommend trying the game on a new Windows admin account to see if you have the same issue.

Let us know how you get on.

Darko
thexcruella
5 years ago
@EA_Darkohere's what I've tried so far:
-clean boot
-updating drivers
-running apex steam and origin on admin mode
-setting high performance for apex on graphic settings
-deleting the game and re-installing to try it out on different platforms: steam,origin
-using start-up configs
-repairing game files,re-defining game files
-cleaning caches and repairing corrupted system files
-updating windows
-changing every possible video settings in the game avaliable
NONE of this has worked and your support team literally told me that there's no fix for this. Please help if you can, there's the report in english.
DxDiag_report.txt120 KB
EA_Darko
Community Manager
5 years ago
Hey @thexcruella did you try what I suggested above?

Darko
thexcruella
5 years ago
Yes and nothing. @EA_Darko
EA_Darko
Community Manager
5 years ago
Hey @thexcruella your DxDiag is showing a number of errors, I'd suggest trying the system file checker to see if it can fix any of them.

Darko
thexcruella
5 years ago
Yes I tried the system file checker and still didn't solve my issue. If the problem is about my computer then other games would've run issued too right? I play all the other games like Warzone,Valorant,Detroit,Gta V without any issues. Only problem I have is with Apex.
EA_Darko
Community Manager
5 years ago
Just because some work does not mean that it is not a system issue @thexcruella.

Your DxDiag is showing issues and I would recommend working them as some of the issues involved your WIndows account.

Darko
thexcruella
5 years ago
What kind of issues do you see if I may ask and how could I resolve them?