Forum Discussion

8bb76f88092e368's avatar
3 years ago

How many weeks does the my Case would be approved?

can someone please help me solve my case problem ban appeal, i've been sending the email to EA and i want them see my ban appeal please help i just want to play normal apex game and this is the only game i played ☹️ 

2 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @8bb76f88092e3686,

    I'm afraid the forum staff aren't equipped to help with banned cases. If you've already sent in an appeal to our Terms of Service team, you've done the right thing to have it looked into and it's now a matter of waiting to hear back from them. They'll reach out asap from the email noreply@ea.com. Please check out this EA Help guide for guidance on how to do that: How to get more information about my ban or suspension

    *Edit to remove irrelevant portion and add: If a few days pass though, without an email from the address: noreply@ea.com, please get in touch with the support team. Head to help.ea.com and select 'Contact us' to start filling out a help ticket for them and choose from the available contact options that pop up. The support team will take a look at the case to better understand what might be happening for you from there.

    - EA_Lanna