Hey @HPOHEA,
Sometimes it can take up to 24 hours for your Apex coins to be added to your account. If you still don't have them after 24 hours, I recommend gathering the relevant proof of purchse, and then reaching out to our live support team for assistance.
I cant resume my case, and ea wont let me contact them any other way. Its really irritating since i think i've just lost 20 euro...
I can send in a picture of my purchase history.
โปรดอัปเดตความคืบหน้าให้ฉันทราบ ฉันดูเหมือนจะประสบปัญหาเดียวกัน การทําธุรกรรมสําเร็จ และเงินถูกหักออกจากกระเป๋าเงิน Steam ของฉัน แต่ยังไม่ได้รับเครดิตเข้าเกม ฉันลองเติมเงินอีกครั้ง แต่ปัญหายังคงมีอยู่
Community ManagerHey @TiewlyKung,
Please keep your messages to English on the English forums, please. 🙂 If you'd rather get help in a different language, we currently support the following:
Please update me on the progress. I seem to be experiencing the same issue. The transaction was successful, and the money was deducted from my Steam wallet, but the in-game currency has not been credited. I tried topping up again, but the problem persists.
