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gggusto's avatar
gggusto
Seasoned Newcomer
2 months ago
Solved

I got hacked and banned and they refuse to unban me

I got hacked and then banned on ea account and apex I proved I was hacked restored my ea account turned on 2FA.

Then I appeal the Apex Legends ban as it was also due to me being hacked I never cheated or disobeyed the ToS. Then I get a reply of refusal to unban me. This is a joke and I need help in fixing this if anyone from the ea support or ToS team is available on this forum to help or if any community member has advice on what to do next.

As it stands I have sent another appeal regarding my apex ban don't know if it will get ovcerturned or declined but honestly this is disgusting because the most simple thing to do is unban me and if they detect me cheating again or what ever it's as simple as banning me again instead of declining my request as they "would not be able to recognize if it was me on a vpn or the hacker at that point" even though the timeline of events clearly shows a different login location different email my account was changed to and an unknown authenticator app added.

[SU Edit - (XHelperZ): Removed attachments that included First & Last name + Email. Keep in mind that this is a public forum and all information is visible to everyone. Refer to the EA Forum Rules under "Sharing Personal Information"]

12 Replies

  • ItzzYume's avatar
    ItzzYume
    Seasoned Newcomer
    2 months ago

    yea same thing must have happened to me i would say like a week after switching to pc for the first time i just got banned out of nowhere never cheated spent countless amount of money. and they dont even give it a thought of that happened. i put in multiple disputes and they just give me an automated response 

  • So here is the thing, as the topic said I got banned for no reason, the ban history(the first attachment) is also empty with the reason. Also if you curious, I streamed that day, and I only played for like half an hour, I can literally just put out the link to check if I was cheating or not. And after that, I tested with my another account, which is a brand new one just to check what was the impact, and I found out it was a hardware banned, so I'm so curious that EA can ban a person with no reason and literally just ban my motherboard? I actually just want my account back, it has been five years, I devote a lot in it, I feel very disappointing at them. I put the link down here and also the statistic of my account(the second attachment).

    the stream vod that day: https://youtu.be/631Fih0Hg90?feature=shared&t=12188