Forum Discussion

BradyAstra's avatar
BradyAstra
5 years ago
Solved

I was banned for cheating, when I have never cheated.

It says I was banned for cheating. I have never used cheats for apex legends. It tells me to click the + sign in the email section I can not find the email section or the plus sign.
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
5 years ago
Hey @BradyAstra,

Just making sure you saw my second question. Were you able to get that screenshot of what you're seeing?

The link should just let you open a new case, so if you're seeing something different a screenshot will help us see what's going on.
BradyAstra's avatar
BradyAstra
5 years ago

This when i click the link

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Thanks @BradyAstra! It seems that's just having you go through a couple additional steps, sorry for the confusion.

    Are you able to just click the Show All Topics option? You may need to click it a couple times, but one of those topics should be:

    I want to dispute my ban or suspension

    If you select that option, you should see this version of the page.

    Can you check that to see if you're able to get through to the email option that way?

  • BradyAstra's avatar
    BradyAstra
    5 years ago

    when i clicked i want to dispute my ban or suspension this happened 

  • BradyAstra's avatar
    BradyAstra
    5 years ago

    clearing my cookies helped. hopefully i get the bogus ban turned around.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @BradyAstra Good to hear, thanks for following up!